We put dual monitors at the reference desk. This allows patrons to easily follow along with what we are doing. It is really useful. In my wanderings I discovered a couple other universities that had this setup. At University of Alaska-Anchorage they recently added keyboards to the other side of the desk to allow better communication with hearing impaired patrons. I need to follow-up on how this is working for them. -- Jenny
For more photos of the ISU library see: http://www.flickr.com/photos/jsemenza/sets/72157604519171935/
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