Okay, I know you're wondering why it's a picture of the Reno sign. Well, my sabbatical scheduling meant that I went to Reno during the time they were moving into their new library. I got to see the new library aka Knowledge Center, but without most of the furnishings. So go here: http://www.knowledgecenter.unr.edu/ to take a look at the website.
Here is where they are the most bold users of the simple IM/Chat interface. The University webpage IM/Chat is the library's. In other words, the reference librarians are the first in line for answering all incoming questions through this service.
Sorry, no photos from me for this library. Well not yet anyway. Reno is on the way to my in-laws in California, so I'll be back there soon.